DISPUTE PREVENTION & RESOLUTION
Conflict Saps Resources
In most organizations, conflict burns money, wastes time, and drains morale. Conflict diverts attention from mission, stifles innovation, and harms relationships. Litigation compounds these effects, robbing even more from the bottom line, further dividing parties, and depriving them of control. In short, conflict is experienced always, and only, as a cost. Imagine instead conflict leading to:
• More successful teams, proposals, and projects;
• Fewer disputes, but better outcomes; and
• Slashed litigation expenses.
What Is Conflict Anyway?
Conflict arises when people disagree on issues that they care about. It is inevitable in healthy relationships. Seen this way, conflict is not the problem. The problem lies in the “blame, deny & defend” response to conflict, which divides people, causes pain, and damages relationships.
A Better Way
When people instead approach differences with curiosity and openness to other perspectives, conflict becomes an opportunity to discover unmet needs, create value, and collaborate. When everyone is heard, understood, and respected, people can move beyond conflict to better outcomes. Costs are saved, morale improves, and productivity rises.
Charlie Rowan and Virginia Hoptman created BeyondConflict to help businesses, as well as organizations in the education, healthcare, and nonprofit communities, reframe, manage, and resolve conflict. By tapping into universal human desires to be heard, understood, and collaborate, we help organizations discover and realize the value often hiding beneath the surface of conflict. Whether you want to end a costly dispute, negotiate a major contract or merger, plan for succession in a family-owned business, or launch an enterprise-wide dispute-prevention program, we can help. We offer:
• Dialogue facilitation, proactive mediation, early case evaluation, and non-adversarial arbitration;
• Ombuds, project dispute panels, and customized dispute-prevention contract drafting; and
• Training and coaching in conflict management and collaboration.